SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of joyel.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of joyel.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a relief to find a product that actually addresses the pesky problem of water splashes around the sink! This silicone mat is a keeper. It lies flat, doesn't slip, and the quality is immediately noticeable. I've been using it for a few weeks now, and it's held up beautifully against the daily demands of kitchen life. It's a small investment for the cleanliness and peace of mind it brings. Highly recommend giving it a try!
Recently, I decided to give this mat a try and wow, what a difference it has made! The water that used to pool and create a mess is now neatly contained. I appreciate the thoughtful design, especially the raised edges that keep everything in place. It's not only practical but also has a sleek look that blends nicely with my kitchen decor. Cleaning is a breeze, and I find myself less stressed about the post-dishwashing water mess.
I'm thoroughly impressed with this mat! It's been a total game-changer in my kitchen. Before I had this, I was constantly battling water splashes and stains around my faucet area. Now, my counters stay dry and clean, and the silicone material makes it so easy to just wipe down or even toss in the dishwasher. Plus, it's durable and flexible, fitting snugly around my faucet base. A simple, yet brilliant solution!
Outperforms others tried; appreciable size and easy installation.
Simplifies cleaning routines.
Superior design and height compared to others, with an aesthetically pleasing look.
Ideal for island sinks, doubles as a holder for cleaning products.
Efficiently directs water back to the sink; subtle in beige.
Successfully keeps water off the counter, complementing my log home aesthetics.
Efficiently catches water; would love a version with square holes.
The wider design met my needs perfectly.
Perfectly keeps water at bay; simple to clean underneath when needed.
A significant upgrade from cloth alternatives; highly functional and aesthetically pleasing.
Greatly reduces daily wiping; perfect fit for my setup.
Precisely what I needed.
Excellent at trapping water, especially for larger faucets.
Effectively prevents water flow onto the counter.
Snug fit prevents water leakage and simplifies cleaning.
Prevents hard water stains by keeping the area dry.
Simple and efficient, provides an organized spot for soap and sponges.
Ensures a dry counter; avoid over-trimming for optimal seal.
No longer an issue with water pooling behind the faucet.
Highly effective and satisfying.
Durable and maintains its color well.
Excellent at keeping water splashes contained and reducing cleaning time.
Durable and effective.
Fits perfectly around the faucet, protecting surfaces from water damage.
Solved our water splash issues, easy to drain and clean, and significantly enhances kitchen hygiene.
Reduces water runoff; remember to clean regularly for optimal performance.
A good concept that could use some improvements for complete waterproofing.
Performs as described.
Transformed my island sink experience by effectively managing water splashes.
Serves its purpose well, though water leaves visible marks on the black version.
A great find for keeping water off the backsplash.
Requires regular cleaning but significantly neatens the kitchen space.
Changes the game for kitchen and bathroom sinks; its extended size is a countertop savior.
Delivers as expected.
Perfectly matches my decor and saves me from using paper towels. The size is just right.
Cleaning is a breeze.
Effectively performs its intended function.
Good quality and size, but requires regular cleaning to maintain appearance.
Delivers as promised, with a feel and performance that exceed expectations.
A bit pricey but effective in maintaining a tidy sink area.
Well-suited for undermount sinks; less effective for overmount sinks due to potential side gaps.
Superior design and functionality compared to others I've tried, though a slight incline for better drainage would be ideal.
Fits snugly in my kitchen sink, effectively stopping water splashes. Doesn't emit any odor and is made of quality rubber.
Remember to check dimensions for a proper fit. Very satisfied with mine.
Functions wonderfully.
Would have been perfect, but unfortunately, it didn't fit.
Successfully confines water to the sink area, offering excellent value.
Effectively keeps counters dry; although not self-draining, a quick tilt releases trapped water. Simple soap and water maintain its cleanliness.
Ideal for my island sink without a backsplash. Effortlessly cleanable, I occasionally pop it in the dishwasher.